Terms + Conditions
SUMMARY
This document contains a summary of the rental conditions for BASECAMP On Wheels, LLC
DRIVER’S LICENSE & MINIMUM AGE
• Drivers must be 25 years of age or over.
• A current and full motor vehicle driver’s license is required. If the driver’s license is not in the English language then an international driver’s license is also required. The driver’s license must have been held for at least one year and be valid for the whole length of the rental.
• The original driver’s license must be shown at time of pick-up when the driver is present.
• Proof of insurance is required prior to vehicle pick up.
• Additional drivers must be approved and listed on the rental agreement to drive the BASECAMP van.
DRIVING RESTRICTIONS
• We do not allow renters to travel outside of the US into Mexico. Canada is permitted.
• All off-road areas and closed roads (excluding country and state maintained roads) are off limits for travel in our BASECAMP vans. If you travel in a restricted area you’ll be liable for all damages to vehicle, tires, windshield, and towing charges along with additional expenses of a breakdown or accident. BASECAMP On Wheels insurance will be void.
• Burning Man is off limits due to limited road side assistance and accumulation of desert dust.
• The consumption of alcohol while operating any vehicle is prohibited.
RESERVATION DEPOSIT
• A reservation deposit of $300 is required to confirm your booking. This deposit will be credited toward your balance when you pick up your BASECAMP van.
CANCELLATIONS
• No cancellation fee applies up to 30 days prior to the pick-up date and a full refund of the deposit will be made
• Cancellations within 14 days of pick-up we’ll be assessed a $300 fee
• No Show Policy: If cancelled on the day of pick-up or no show - 100% of the rental cost will apply
• No refunds can be given for early returns.
• All cancellations must be submitted in writing to BASECAMP On Wheels.
MILEAGE
• 100 miles per day are included in your rental. Excess mileage will be charged $.25/mile. Additional mileage packages include:
MINIMUM/MAXIMUM RENTAL PERIOD
• We have a standard minimum 2 day rental due to availability.
DAILY RATES
• Rates are calculated as a per night basis. If a rental crosses into another season, the rate will adjust to accommodate for the new season rate.
CURRENCY/EXCHANGE RATE
• All credit card transactions are conducted in US Dollars.
• Due to exchange rate fluctuations, there could be some variance in the amount refunded compared to the amount initially charged. BASECAMP On Wheels does not accept any liability for variances up or down.
• Refunds by credit card can take up to 15 working days depending on the renter’s Financial Institution.
PAYMENT
• BASECAMP On Wheels will only accept credit or debit cards for rental charges, paid on vehicle pick up or drop off. Cash payments will not be accepted
INTERNATIONAL DRIVERS
• All foreign tourists are required to have a valid driver's license from your home country. We recommend an international driver's license to those looking to purchase supplemental insurance.
ACCIDENTS
• If an accident occurs, please contact BASECAMP On Wheels as soon as possible. We require you to gather information from the other party (license, insurance, etc.) along with filing a police report if the damages are extensive. We will work to get you back on your journey as fast as possible.
ROADSIDE ASSISTANCE
• All BASECAMP On Wheels come with Roadside Assistance throughout the continental United States & Canada. In the event of mechanical issues, please contact BASECAMP On Wheels immediately so we can become aware of the situation.
MAINTENANCE & RESPONSIBILITY
• You are required to use the correct fuel and protect the vehicle against inclement weather. Failure to do so will result in damages due to the customer. During the winter, we advise you to use your best judgement and only travel when you are comfortable to handle winter conditions.
• Cleaning - We require that each van be returned in a clean and respectable state, similar to when you picked it up initially. An extra cleaning fee will be charged to the customer if the van is returned in any other condition.
• Tire Damage - BASECAMP On Wheels will replace and change tires on a regular basis due to wear and tear. All other damages incurred to the tires/wheels is the customer's responsibility.
• Windshield Damage - Any new damage to the windshield is the responsibility of the renter.
SMOKING
• Smoking is not permitted in BASECAMP On Wheels vehicles. A $300 cleaning fee will apply and be assessed to the renter’s credit card upon return of the vehicle if there is evidence that smoking occurred.
ANIMALS
• Dogs (2 max) are permitted with prior approval.
• A $20 fee per dog is required.